Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This is where to reach the team behind Crypto Casinos. We read every message that comes in, even if we can't always reply individually.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — which casino you're asking about, what you experienced, and any screenshots or transaction references if it's a payout or verification issue. We generally aim to respond within a couple of business days, though enquiries that involve checking facts against a specific operator can take a little longer.
What we can help with
- Corrections or updates to information on a review — bonus terms, licensing details, coin support, or anything that's changed since we last checked
- General questions about how we compare and rank crypto casinos, including our background and approach
- Feedback on your own experience at a site we cover, positive or negative — this genuinely feeds into how we score things
- Questions about our editorial standards, including how our terms and conditions apply to the content on this site
- Requests related to how we approach player safety, which sits alongside our responsible gambling resources
What we can't help with
We're an independent review and comparison site, not a casino operator, a payment processor, or a regulator. That means we're not able to:
- Access, adjust, or recover funds held in an account with any casino listed on this site
- Verify your identity or complete KYC checks on behalf of an operator
- Provide legal or tax advice about gambling winnings or crypto holdings — for that, a qualified professional in your state is the right call
- Intervene in a dispute between you and a casino, though we're happy to hear about it if it affects how we rate that site
If your query relates to a specific account, deposit, or withdrawal, the fastest route is almost always the casino's own customer support channel — the sites we review typically list contact details directly on their platform.
Before you write in about an offshore site
A lot of the questions we get relate to how offshore crypto casinos work for US players. A few quick points that might save you a message:
- These sites are generally licensed offshore, in jurisdictions such as Curaçao or Anjouan, rather than by any US regulator. That's a legal grey area, not a green light — it's on each player to check the rules in their own state before signing up.
- "No KYC" refers to reduced identity checks for smaller transactions on some platforms, not a way to avoid tax reporting or move funds anonymously outside the law. Winnings and crypto gains can still carry tax obligations in the US, and that's worth discussing with a tax professional rather than relying on a casino's verification policy.
- We don't advise on bypassing geoblocks, KYC checks, or a casino's own state restrictions, and we won't be able to help with requests along those lines.
If gambling has stopped feeling fun
If you or someone you know is struggling to control their gambling, the National Problem Gambling Helpline is available at 1-800-GAMBLER. It's free, confidential, and not tied to any casino operator. Bear in mind that offshore crypto casinos often don't offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth building your own limits before you start playing. Our responsible gambling page has more on the tools available and how to use them.
A quick note on our reviews
Everything on this site is intended for readers aged 18 or over — 21 or over where a specific site or state requires it. We don't earn anything from being contacted, but the site does earn commission when readers sign up through some of the links in our reviews; that relationship never decides how a casino is ranked. If you think we've got something wrong, telling us about it directly is the fastest way to see it corrected.